Do I have to sign up to place an order?
Yes. To buy anything on KA Fashion, you need to create an account.


How do I make a purchase on KA Fashion store?
Your first purchase requires that you create a user account. The platform is user
friendly. So purchasing on KA Fashion online boutique is all about scrolling and
clicking to add items to your shopping cart.


What are the parent options available?
We accept credit card payments, including Visa, Visa Electron, and MasterCard


Is it safe to shop on KA Fashion?
Definitely! All card payment transactions are processed through a secure system. Our website security is enhanced by the SSL encryption for maximum protection of sensitive information and payment details.


Is it possible to reserve an item for future purchase?
No. Since the products on display are exclusive and at the best price, we may not be able to hold an item for you as orders for available stock continues till that item is out of stock.


Can I place an order for a customized item?
Yes, you can. However, special personalized orders are exclusive to KA Fashion
products only.


Can I cancel an order?
Yes, you can, provided the shipping and delivery processing is yet to be completed. To cancel an order, contact our customer service team as soon as possible, preferably within 48 hours.


What countries does your shipping service cover?
At the moment, we ship to over 150 countries in the world through our designated courier service provider, DHL Express. See Shipping & Delivery for more information.

 

How long will the delivery take?
Since we use the express international shipping option, deliveries take about 2 to 4 working days. Although this time depends on your region and location.

 

How much will I be charged for the shipping?
Our courier partner handles shipment and delivery. However, the shipping fee
depends on the item value, size, weight, and delivery destination

 

Will I get a refund if I return an ordered item?
Yes, you will get a refund once we receive the returned item. The refund will be
received through the original payment method after just a couple of days, depending on your credit card provider.


Will I have to pay for taxes and customs duties?
No. We handle the taxes and customs duties for delivery to any destination in the world. You pay for the delivery of the purchased items.


Will the shipping cost be refunded too?
No. You are responsible for the cost of shipping and delivery charges. So we don’t refund those additional courier costs.


Can I track my shipment?
Absolutely! Once your order has been shipped, you will receive a notification with details, including your order tracking number and a link to track your shipment on the website of our courier service provider.


How long will it take for my order to be shipped?
Usually, it takes just about 48 hours for us to process your placed order. Delivery takes about 2 to 4 days. However, the shipment duration depends on some other factors like the shipment destination, delivery policies of the courier service company, and if the ordered item is still in stock.


I liked a product that is no longer on display. Will it be up online again?
Not all products that we showcase are a one-time supply. If you saw a product that is no longer online and you wish to make a purchase, contact us, and we will see how we can help you.